Exciting changes to our operation.
After months and months of working to improve certain areas of our operation, we recently launched two important upgrades that we’re excited to share with you. But before we shed some light on the latest operational changes that are now employed across the brand, we wanted to provide some brief insight into our thought process over the past year regarding running our operation in the current covid-landscape.
At Vessel, we’ve always prided ourselves on our commitment to the guest experience. And frankly, over the course of the past year, the pandemic undoubtedly put us on our heels when circumstances forced us to make drastic changes to the way we do things day to day. While we’ve certainly felt out of our comfort zone in a handful of areas, we’ve done everything in our power to find better ways to deliver exceptional service within the confines of our COVID-induced reality.
Anyone who knows us… knows that we’re tinkerers. And when certain endeavors fell short, we did what we always do: we did everything in our power to make the necessary adjustments to our service. We spent every day striving to find better ways to serve you through employing new third party solutions, retooling core service techniques, etc. Most recently, the two areas we’ve been working diligently to improve has been curbside pick up and our delivery program. With that, we’re excited to share that we think we’ve recently made big improvements in both those segments of our operation.
Curbside Pickup
We’ve been working for months with our point of sale provider to develop a solution for curbside pickup that integrates with our in-house system to ensure we could offer a more seamless and reliable solution to every guest ordering curbside pickup. Needless to say, when this software update went live last week, we were beyond thrilled and we’re confident that you’ll see the difference.
So now, when you place an order online at all four of our restaurants and select curbside pickup, you’ll receive a text with a link that allows you to notify us when you’ve arrived at the restaurant. We get a notification that informs us you’re outside and our team will work to get your order delivered straight to your car as soon as it’s ready. No more calling or texting outside hardware - just one seamless and unified system that will streamline all things curbside.
Delivery
Another big focus has been improving our delivery front. And we’re pleased to announce that at all of our Salt Lake City stores, you no longer have to use the Doordash app to get Vessel delivered. At 9th + 9th, Midvale, and Sandy…you can now place an order for takeout, curbside pickup, and delivery through the same page on our website. Here are some additional benefits to placing a delivery order through our website instead of your Doordash app:
1. Vessel guests can now accrue rewards for all delivery orders
2. Live order tracking and text updates.
3. Identical menu pricing as our dine-in menuNo elevated third-party pricing or fees.
* And to everyone in the Park City community, we are doing EVERYTHING IN OUR POWER to try and get third-party delivery restored in Park City with Doordash. We’ll continue to try and update you on any progress we make in this arena moving forward.
As a homegrown Utah company, we want to work to shed more light onto who we are as a company and what goes into the decisions we make regarding our culinary offering, operations, etc. We take your feedback very seriously and want to open up a dialogue to learn your thoughts about what you’d like to see from us in the future and other ways we can improve your guest experience. As always, thank you for continuing to support our team and we promise to continue working hard to provide you with delicious, homegrown food that you can rely on.